patient complaint
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Complications
- physicians facing patient complaints are more likely to experience depression or anxiety (RR ~ 2)
- physician behavioral changes in response include over- prescribing & over-referring[1]
More general terms
References
- ↑ 1.0 1.1 Bourne T et al The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey. BMJ Open 2015;5:e006687 <PubMed> PMID: https://www.ncbi.nlm.nih.gov/pubmed/25592686 <Internet> http://bmjopen.bmj.com/content/5/1/e006687