anger

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Introduction

The emotion associated with displeasure & antagonism. Anger ellicits the stress response & is a motive for violence.

Management

  • remove weapons or potential weapons
  • apologize if person peceives you upset him/her
  • be honest, flexible
  • keep your distance
  • remain calm & listen
  • address the person by name
  • establish eye contact if possible
  • use matter of fact, realistic manner
  • do NOT
    • be defensive, argue, challenge, ignore, lie, make promises you cannot keep, use therapeutic touch

More general terms

Additional terms

References

  1. Veterans Administration
  2. Webster's Ninth New Collegiate Dictionary, Miriam-Webster Inc. Springfield, MA 1990