anger

Introduction

The emotion associated with displeasure & antagonism. Anger ellicits the stress response & is a motive for violence.

Management

• remove weapons or potential weapons
• apologize if person peceives you upset him/her
• be honest, flexible
• keep your distance
• remain calm & listen
• address the person by name
• establish eye contact if possible
• use matter of fact, realistic manner
• do NOT
  • be defensive, argue, challenge, ignore, lie, make promises you cannot keep, use therapeutic touch

More general terms

• emotion
• mood disorder

More specific terms

• heated argument; angry argument

Additional terms

• assault (violence)