patient satisfaction
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Notes
- patient satisfaction correlates with:
- lower rate of emergency department utilization
- higher inpatient admission rate
- higher prescription drug & total healthcare expenditures
- higher mortality[1]
- excessive & unnecessary services that satisfy patients are sometimes associated with harms & worse healthcare outcomes[1]
- patients whose requests are denied (medications, imaging, laboratory tests, referrals) report lower satisfaction[2]
More general terms
References
- ↑ 1.0 1.1 1.2 Journal Watch, Massachusetts Medical Society March 6, 2012
Fenton JJ et al. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med 2012 Feb 13; PMID: https://www.ncbi.nlm.nih.gov/pubmed/22331982
Sirovich BE. How to feed and grow your health care system. Arch Intern Med 2012 Feb 13 PMID: https://www.ncbi.nlm.nih.gov/pubmed/22331981 - ↑ 2.0 2.1 Jerant A, Fenton JJ, Kravitz RL et al. Association of clinician denial of patient requests with patient satisfaction. JAMA Intern Med 2017 Nov 27; [e-pub] PMID: https://www.ncbi.nlm.nih.gov/pubmed/29181542