patient satisfaction

^[1]^[2]

Notes

patient satisfaction correlates with:
- lower rate of emergency department utilization
- higher inpatient admission rate
- higher prescription drug & total healthcare expenditures
- higher mortality^[1]
excessive & unnecessary services that satisfy patients are sometimes associated with harms & worse healthcare outcomes^[1]
patients whose requests are denied (medications, imaging, laboratory tests, referrals) report lower satisfaction^[2]

↑ ^{Jump up to: 1.0} ^1.1 ^1.2 Journal Watch, Massachusetts Medical Society March 6, 2012
Fenton JJ et al. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med 2012 Feb 13; PMID: https://www.ncbi.nlm.nih.gov/pubmed/22331982
Sirovich BE. How to feed and grow your health care system. Arch Intern Med 2012 Feb 13 PMID: https://www.ncbi.nlm.nih.gov/pubmed/22331981
↑ ^{Jump up to: 2.0} ^2.1 Jerant A, Fenton JJ, Kravitz RL et al. Association of clinician denial of patient requests with patient satisfaction. JAMA Intern Med 2017 Nov 27; [e-pub] PMID: https://www.ncbi.nlm.nih.gov/pubmed/29181542