quality assurance (QA)

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Introduction

Compare with continuous quality improvement (CQI) Features

  • goals:
  • data collection
    • timing: retrospective
    • performance: QA staff, inspections
  • data analysis: minimal
  • feedback to staff: irregular & mainly to managers
  • staff training: classroom
  • staff involvement: low
  • motivation for improvement
    • reprimands
    • warnings
    • small merit increases
    • facility citations & fines

More general terms

More specific terms

Additional terms

References

  1. Ouslander, JG: In: Intensive Course in Geriatric Medicine & Board Review, Marina Del Ray, CA, Sept 12-15, 2001
  2. Veterans Administration