quality assurance (QA)
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Introduction
Compare with continuous quality improvement (CQI) Features
- goals:
- quality improvement
- achieve predetermined outcomes
- utilization management
- reviews care patients receive during hospitalization
- works with insurance for reimbursement
- risk management -
- incident reports, review, trends
- management of property & liability
- customer conserns through patient advocate
- quality improvement
- data collection
- timing: retrospective
- performance: QA staff, inspections
- data analysis: minimal
- feedback to staff: irregular & mainly to managers
- staff training: classroom
- staff involvement: low
- motivation for improvement
- reprimands
- warnings
- small merit increases
- facility citations & fines
More general terms
More specific terms
- clinical practice guidelines performance indicator (CPGPI)
- continuous quality improvement (CQI) or total quality management (TQM)
- Medicare's Hospital Inpatient Quality Reporting (IRQ) Program