Operational Excellence

Indications

• can be used to improve quality by focusing key performance indicators on quality & safety metrics, such as timely completion of medication reconciliation

Procedure

• management system that focuses on the consistent & reliable operation of an institutional stategy
• involves building & sustaining a culture in which each person is empowered & engaged often by using other improvement methods

More general terms

• continuous quality improvement (CQI) or total quality management (TQM)