high-cost patient

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Management

  • treatment of pain, mental illness, & substance abuse
  • adequate time to listen to patients & earn their trust
  • identify factors in a patient's life may be contributing to that super-utilizer behavior

More general terms

References

  1. ↑ Borde D, Pinkney J, Leverence R. How We Promoted Sustainable Super-Utilizer Care through Teamwork and Taking Time to Listen. NEJM Catalyst. Case Study, Aug 24, 2016 http://catalyst.nejm.org/superutilizer-care-teamwork-barriers-to-care/?utm_source=PFW_Cat&utm_medium=email_org&utm_content=Borde01&utm_campaign=PFWEmail/%20&query=pfw&jwd=000000793830&jspc=FPG
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