telephone triage; call center
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Management
- a telephone triage system run by physisians & nurses can redistribute work & prevent unnecessary office visits without compromising patient care or increasing costs
More general terms
References
- ↑ Campbell JL et al. Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): A cluster- randomised controlled trial and cost-consequence analysis. Lancet 2014 Aug 4; <PubMed> PMID: https://www.ncbi.nlm.nih.gov/pubmed/25098487 <Internet> http://www.thelancet.com/journals/lancet/article/PIIS0140-6736%2814%2961058-8/fulltext
Osborn J and Thompson M. Management of same-day appointments in primary care. Lancet 2014 Aug 4; <PubMed> PMID: https://www.ncbi.nlm.nih.gov/pubmed/25098488 <Internet> http://www.thelancet.com/journals/lancet/article/PIIS0140-6736%2814%2961173-9/fulltext